My last blog was about customer service - how to delight your customers. This week I'm getting on my soap box about a couple of simple things that waste my time and leave me feeling anything but delighted.

The first is a line I see more and more at the bottom of email signatures:

I wrote a couple of weeks ago about moving our headquarters temporarily to Bali. Looking at what I need to change in order to run the business remotely and not have an office has been a cleansing and revealing exercise.

As a business grows, it starts to have a life of its own. The team grows, stuff accumulates, and more and more time, energy and money can get taken up just keeping things going. I have been ruthlessly going through everything I do and the business does, and asking do we need to do that ... and do I love doing that?

I was sent a great email last week (thanks David) with four questions to ask your team twice a month.

I gave them a test run yesterday, and recommend it. Simple and effective. The questions are: